publication . Thesis . 2012

Perceived service delivery and productivity in the food and beverage sector in Potchefstroom

Viljoen, Adam Herman;
Open Access English
  • Published: 01 Jan 2012
  • Publisher: North-West University
  • Country: Paraguay
Abstract
Thesis (MCom (Tourism Management))--North-West University, Potchefstroom Campus, 2013 The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large service orientated segment of the greater tourism industry, and effective management of employees is therefore necessary since employees are regarded as the primary resource through which establishments deliver services. One might further argue that an employee is “the service” that customers pay for, and that the employees make the intangible service, tangible by...
Subjects
free text keywords: Food and beverage sector, Food and beverage service employee, Job satisfaction, Perceived service delivery and productivity, Quality of Work Life
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