Perceived service delivery and productivity in the food and beverage sector in Potchefstroom

Doctoral thesis English OPEN
Viljoen, Adam Herman;
(2012)
  • Publisher: North-West University
  • Subject: Food and beverage sector | Food and beverage service employee | Job satisfaction | Perceived service delivery and productivity | Quality of Work Life

Thesis (MCom (Tourism Management))--North-West University, Potchefstroom Campus, 2013 The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The... View more
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