The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

Article English OPEN
Alonso Almeida, María del Mar;
  • Publisher: Springer International Publishing
  • Related identifiers: doi: 10.1080/s11628-013-0218-6
  • Subject: Quality management practices | Customer satisfaction | Small service businesses | Economía

Abstract The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equa... View more
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