Analysis of Computer-Aided and Artificial Intelligence Technologies and Solutions in Service Industries in Russia
- Publisher: Lapin ammattikorkeakoulu
The primary objective of this research study was to investigate the relationship
between Computer-Aided and Artificial Intelligence Technologies and customer
satisfaction in the context of businesses in Russia. The research focuses on methods
of Artificial Intelligence technology application in business and its effect on
The researcher introduces Artificial Intelligence and studies the forecasting
approaches in relation to business operations. The research also investigates the
applicability of software architecture/Computing Languages used in Artificial
Intelligence to business operations. The researcher gave due attention to the
Computer-Aided Customer Service.
The methods of data collection used for this study were primary and secondary data
collection. The data was gathered through questionnaires and semi-structured openended
interviews with business managers, experts and customers. The researcher
used quantitative research design combined with questionnaire technique to identify
evidence of customer satisfaction after being served in the businesses under study.
The research adopted an evaluative research study approach and the data collected
was analyzed using comparisons and percentages, and presented in the form of
diagrams and flow-charts.
This case study research was conducted in business enterprises in the studied service
industry. This study has investigated the role of Computer-Aided and Artificial
Intelligence Technologies. The positive impact of Computer-Aided and AI
Technologies application on business enterprises was identified and evident. In
addition, AI application approaches and possible solutions were discussed in various
sectors of the economy. The researcher highlighted the criticisms of Artificial
Intelligence in the modern economy.