The Perception of Employee Wellness in the Hospitality Industry : A survey research among hotel employers in the Black Forest, Germany

Bachelor thesis English OPEN
Overbeck, Susanne (2012)
  • Publisher: Kajaanin ammattikorkeakoulu
  • Subject: hospitality industry | human resource management | employee wellness | matkailuala | majoitusala | ravintola-ala | henkilöstöjohtaminen

This thesis deals with the research on the actual perception of employee wellness and employee wellness programs in the context of the hospitality industry. The author’s formulated objectives in order to realize the research were primarily to determine to what extent the employers within the hospitality industry perceive health and wellness of staff as their responsibility. Secondly, to find out whether health and well- being benefits like “employee wellness programs” have any impact on staff motivation and retention in the hospitality industry. The main aim was to find out the employers’ sense of perception and responsibility related to the wellness of their employees. This thesis furthermore contributes in filling the information gap concerning employee wellness programs in the hospitality industry in Germany. It provides insight into the actual approach of employers and outlines benefits of employee wellness programs. This study highlights the importance of human resources in the quest for service quality and the meaning of well- being. Furthermore it provides information about employee wellness programs in order to raise the level of awareness and stimulate the acquisition of knowledge in this field. The research methodology of this thesis was quantitative. The study was done by conducting an internetmediated questionnaire among 516 hotel employers in Germany in spring 2012. The results were analyzed on the basis of the theories on human resource management, employee well- being and performance in the hospitality industry. According to the results, low level of awareness and low sense of responsibility of employee well- being and employee wellness programs was found.
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