Measuring the quality of e-banking portals: an empirical investigation

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Bauer, Hans H.; Hammerschmidt, Maik; Falk, Tomas;
(2005)
  • Publisher: GBR
  • Subject: Wirtschaft | Economics | banking; electronic commerce; service delivery; service quality | Economic Sectors | Financial Planning, Accountancy | Wirtschaftssektoren | Finanzwirtschaft, Rechnungswesen | Qualitätssicherung | Management | Bankgewerbe | Dienstleistung | Electronic Business | Portal | management | banking | service | portal | quality assurance | electronic business | empirisch-qualitativ | qualitative empirical
    • ddc: ddc:330

Purpose – In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well a... View more
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