publication . Article . 2014

The ‘magic square’: A roadmap towards emotional business intelligence

Terziyan, Vagan; Kaikova, Olena;
Open Access
  • Published: 11 Nov 2014 Journal: Journal of Decision Systems, volume 24, pages 255-272 (issn: 1246-0125, eissn: 2116-7052, Copyright policy)
  • Publisher: Informa UK Limited
  • Country: Finland
Abstract
Emotions are known to be an important driver in human behaviour and decision-making. In the business world, there is a growing belief that emotions are not an obstacle but rather an enabler for a successful business. Business intelligence (by providing analytical processing and convenient presentation of a business data) traditionally supports rational decision-making. However, opposite to former opinion that all decisions should be ‘cleansed’ of emotions, there are more and more indicators of the need for solutions supporting also emotional decision-making. The domain of emotional business intelligence, suggested in this paper, concerns emotional and emotion-aw...
Subjects
ACM Computing Classification System: GeneralLiterature_REFERENCE(e.g.,dictionaries,encyclopedias,glossaries)
free text keywords: decision-making, emotion, emotional business, rational vs. emotional, semantic technology, Emotional intelligence, Human intelligence, Management science, Creativity, media_common.quotation_subject, media_common, Enabling, Business intelligence, business.industry, business, Emotional competence, Intelligence cycle (target-centric approach), Business analysis, Knowledge management, Computer science
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