Enhancers and tools to improve luxury customer experience: hotel managers’ perspective

Article English OPEN
Veríssimo, M.; Loureiro, S. M. C.;
  • Publisher: Universidade de Aveiro
  • Subject: Hotels | Luxury | Customers | Experience | Managers
    acm: GeneralLiterature_MISCELLANEOUS

This study aims to explore how luxury hotels create hospitality experiences in order to examine consistency of manager’s statements. To this end, the study included a literature review to understand the major approaches used in creating customer experiences. Following t... View more
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