Improving Government service delivery with private sector intermediaries

Article English OPEN
Klievink, B.; Janssen, M.;
(2008)
  • Publisher: epractice.eu
  • Subject: multi-channel strategy | e-government | intermediation | public-private cooperation | service provisioning

Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of ... View more
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