publication . Article . 2008

Improving Government service delivery with private sector intermediaries

Klievink, B.; Janssen, M.;
Open Access English
  • Published: 31 Oct 2008
  • Publisher: epractice.eu
  • Country: Netherlands
Abstract
Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of electronic channels over traditional channels. Also, intermediaries in the service delivery chain are cut out in favor of direct interactions. This strategy of disintermediation finds its rationale in the transaction costs theory. In this paper we investigate dis- and re-intermediation strategies in the multi-channel management (MCM) structures of government organizations and found that disinterme...
Subjects
free text keywords: e-government, service provisioning, intermediation, public-private cooperation, multi-channel strategy
Download from
TU Delft Repository
Article . 2008
Provider: NARCIS
23 references, page 1 of 2

Bailey, J. P., & Bakos, Y. (1997). An exploratory study of the emerging role of electronic intermediaries.

International Journal of Electronic Commerce, 1(3), 7-20.

Chircu, A. M., & Kauffman, R. J. (1999). Strategies for Internet Middlemen in the Intermediation/Disintermediation/Reintermediation Cycle. Electronic Markets, 9(1), 109-117. [OpenAIRE]

Clemons, E. K., & Row, M. C. (1992). Information technology and industrial cooperation: the changing economics of coordination and ownership. Journal of Management Information Systems, 9(2), 9-28.

Coase, R. H. (1937). The Nature of the Firm. Economia (4), 386-405.

Gellman, R. (1996). Disintermediation and the internet. Government Information Quarterly, 13(1), 1-8. [OpenAIRE]

Giaglis, G. M., Klein, S., & O'Keefe, R. M. (2002). The role of intermediaries in electronic marketplaces: developing a contingency model. Information Systems Journal, 12, 231-246. [OpenAIRE]

Ihlström, C., & Palmer, J. (2002). Revenues for Online Newspapers: Owner and User Perceptions. Electronic Markets, 12(4), 228-236.

Janssen, M., Gortmaker, J., & Wagenaar, R. W. (2006). Web Service Orchestration in Public Administration: Challenges, Roles, and Growth Stages. Information Systems Management (Spring 2006), 44-55. [OpenAIRE]

Janssen, M., & Sol, H. G. (2000). Evaluating the role of intermediaries in the electronic value chain. Internet Research: Electronic Networking Applications and Policy, 10(5), 406-417.

Janssen, M., & Verbraeck, A. (2005). Evaluating the Information Architecture of an Electronic Intermediary. Journal of Organizational Computing and Electronic Commerce, 15(1), 35-60. [OpenAIRE]

Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122-136.

Malone, T. W., & Crowston, K. (1994). The interdisciplinary study of coordination. ACM Computing Surveys (CSUR), 26(1), 87-119. [OpenAIRE]

Malone, T. W., Yates, J., & Benjamin, R. I. (1987). Electronic markets and electronic hierarchies. Communications of the ACM, 30(6), 484-497. [OpenAIRE]

Österle, H., Fleisch, E., Alt, R., & Bach, V. (2000). Business networking: shaping enterprise relationships on the Internet: Berlin: Springer.

23 references, page 1 of 2
Powered by OpenAIRE Open Research Graph
Any information missing or wrong?Report an Issue