Lean Six Sigma in financial services

Article OPEN
de Koning, H.; Does, R.J.M.M.; Bisgaard, S.;
(2008)

Lean Thinking and Six Sigma are typically considered as separate approaches to process innovation, with complementary strengths. When combined as Lean Six Sigma, this approach provides a unified framework for systematically developing innovations. Lean Six Sigma can als... View more
  • References (37)
    37 references, page 1 of 4

    Bisgaard, S. and Freiesleben, J. (2004) 'Six Sigma and the bottom line', Quality Progress, Vol. 37, No. 9, pp.57-62.

    Box, G.E.P. and Bisgaard, S. (1987) 'The scientific context of quality improvement', Quality Progress, Vol. 20, No. 6, pp.54-61.

    Cooper, R.G. (1990) 'Stage-gate systems: a new tool for managing new products', Business Horizons, Vol. 33, No. 3, pp.44-54.

    De Koning, H. and De Mast, J. (2006) 'A rational reconstruction of Six Sigma's breakthrough cookbook', International Journal of Quality and Reliability Management, Vol. 23, No. 7, pp.766-787.

    De Mast, J. (2006) 'Six Sigma and competitive advantage', Total Quality Management and Business Excellence, Vol. 17, No. 4, pp.455-465.

    De Mast, J., Does, R. and De Koning, H. (2006) Lean Six Sigma for Service and Healthcare, Alphen aan de Rijn: Beaumont Quality Publications.

    De Mast, J. and Does, R.J.M.M. (2006) 'Industrial statistics: a discipline with opportunities and challenges', Statistica Neerlandica, Vol. 60, No. 3, pp.1-13.

    Deming, W.E. (1986) Out of Crisis, Cambridge, MA: MIT.

    Does, R.J.M.M., Roes, K.C.B. and Trip, A. (1999) Statistical Process Control in Industry, Norwell, MA: Kluwer Academic.

    Garvin, D.A. (1988) Managing Quality: The Strategic and Competitive Edge, New York: Free Press.

  • Metrics
Share - Bookmark