Design decisions in the front office - back office issue: A Study of Trade-offs in the Financial Services Sector

Doctoral thesis English OPEN
Zomerdijk, L.G.;
(2005)
  • Publisher: s.n.

This dissertation presents the results of a research study that involved the development of a framework that provides insight in and so supports design decisions regarding front office and back office activities in service delivery processes. Building on the evidence fr... View more
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