publication . Article . 2013

Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments

Ala`a Nimer AbuKhalifeh; Ahmad Puad Mat Som; Ahmad Rasmi AlBattat;
Open Access
  • Published: 07 Jan 2013 Journal: International Journal of Business Administration, volume 4, issue 1 January, pages 39-45
Crisis management has been a largely unnoticed territory in human resource development. Despite the increased impact of organizational crises on individual and organizational performance, it remains to be an issue that must be recognized and addressed. This paper reviews the current literature on hotel industry crisis management, its progression and effective crisis management framework. Garavan`s strategic human resource model as a guiding framework is discussed to help understand the various ways in which human resource development can build crisis management capabilities in organizations. The study applies various components of the model to the crisis managem...
free text keywords: Crisis management, Hotel industry, Strategic human resource development, Food and beverage, Malaysia, Business, Hotel industry, Hospitality, business.industry, Organizational behavior and human resources, Conceptual framework, Knowledge management, Crisis management, Human resources, Resource management, Organizational performance, Marketing
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