publication . Article . 2017

PENGARUH DESAIN KERJA DAN MANAJEMEN TEKNOLOGI INFORMASI TERHADAP MUTU PELAYANAN GURU SMK NEGERI DI WILAYAH JAKARTA UTARA

Sopiah Sopiah;
Open Access Indonesian
  • Published: 01 Jul 2017 Journal: Jurnal Manajemen Pendidikan (issn: 2597-8659, eissn: 2087-1538, Copyright policy)
  • Publisher: Universitas Negeri Jakarta
Abstract
<jats:p>This study aims to determine the effect of job design and management information technologi on service quality State Senior High School in Nort Jakarta.The method used ini this research is survey method with path analysis techniques. This study used a population of teachers State Senior High School in Nort Jakarta much as 150 teachers. Sampling techniques in this study is proportional random sampling methode.Based on the results of the study can be summarized as follows: Firstly, there is the effect of job design on service quality; Secondly, there is the effect of management information technology on service quality; Third, there is the effect of job de...
Subjects
free text keywords: Cartography, Sampling (statistics), Survey methodology, Engineering management, Management information systems, Population, education.field_of_study, education, Art, media_common.quotation_subject, media_common, Service quality, Job design, Path analysis (statistics)

Mathis, Robert. L and John H. Jackson, Human Resource Management. South Western: Cengage Learning, 2011.

McKeown, Patrick. Information Technology and the Network Economy, London: A Global Text, 2009.

McShine and Von Glinow, Organizational Behavior Emerging Knowledge, Global Reality 7E, Global Edition, New York: McGraw-Hill, 2015.

Miller, D., “Configuration of Strategy and Structure,” Cambridge, MA: MIT Press, 2008.

Mondy, R.W & Mondy, J.B. Human Resources Management, 13thEd, England: Pearson Education Limited, 2014.

O'Brien, James A. Introduction Information System, published by Mc.Graw Hill Companies, Inc., Avenue of the America, New York, NY, 2007.

Robbins, Stephen P. dan Mary Coulter, Management, United State of America: Pearson Education, 2014.

Robert N, Anthony., Management Control Systems Twelfth Edition, New York, NY: McGraw-Hill Company, 2007.

Sarosa, S. and D. Zowghi, Strategy for adopting information technology for SMEs: Experience in adopting email within an Indonesian furniture company. Electronic Journal of Information Systems Evaluation 6(2): 2003. [OpenAIRE]

Simamora, Henry. Management Sumber Daya Manusia. Edisi Ketiga. STIE Yogyakarta, 2004.

Waddel Devine Jones G., Contemporary Management, New York, NY: McGraw-Hill Australia Pty Limited, 2009.

Wedemeyer, Michael. The ITIL V3Factsheet Benchmark Guide. Elsevier Science Ltd, 2007.

Weihrich, Heinz dan Harold Koontz, Management a Global Perspective, Elevent Edition, New York, NY: McGraw-Hill education. 2005.

Williams and Sawyer, Using Information Technology: A Practical Introduction to Computer and Communications, London: Career Education, 2003.

Zeithaml, VA. Parasuraman, A. and Berry, LL Delivery, Quality service; Balancing Customer Perspections and Expectation, New York: The Free Press, 2002.

Powered by OpenAIRE Research Graph
Any information missing or wrong?Report an Issue