publication . Other literature type . Article . 2017

The impact of hotel employee satisfaction on hospitability performance

Marina Laškarin Ažić;
Open Access English
  • Published: 04 May 2017 Journal: Tourism and hospitality management, volume 23, issue 1 (issn: 1330-7533, eissn: 1847-3377, Copyright policy)
  • Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
Purpose − The hospitality industry is characterized by the complexity of managing guest experiences, which forces human resources managers to find new ways of managing relationships with employees and guests. Good relations in an organization (often displayed by organizational culture) are the main incentive for stimulating positive behavior among employees. The purpose of this paper is to examine factors related to employee satisfaction and hospitality in order to understand positive behavior in organizations. Design – Regarding the theory assumptions, the research tests premises about causal relationship between exogenous (3 types of satisfaction inside the or...
free text keywords: Job satisfaction; hospitality; employee – management relations; coworker relations, Tourism, Leisure and Hospitality Management, Structural equation modeling, Hospitality industry, business.industry, business, Marketing, Hospitality, Exploratory factor analysis, Organizational culture, Psychology, Job satisfaction, Human resources, Quantitative research
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