Research shows that not only material motivation is important for employees, but also intangible motivation. Great importance in the labor economy is attached to socio-psychological factors that affect labor productivity and increase labor potential. Psychological factors of working conditions directly affect the employee’s desire to perform their duties as effectively as possible. The article deals with some psychological factors of working conditions and prevention of stress factors. The author presents the results of a study of the features of the emotional and psychological state («emotional burnout») identified in state and municipal servants. The number of stress factors in these groups of employees is large. Based on the conducted interview, the causes that provoke emotional burnout were identified. More than half of respodents have signs of burnout and exhaustion. The most clearly formed symptoms are «inadequate emotional selective response» and «reduction of professional responsibilities». The article offers recommendations aimed at preventing and correcting symptoms of emotional burnout. Recommendations can be used in HR technologies when working with personnel. The article presents the results of the conducted research into the peculiarities of emotional burnout of state and municipal officials, and develops recommendations aimed at preventing and correcting the symptoms of emotional burnout. Recommendations can be used in HR technologies when working with employees of the organization.