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Advances in Therapy
Article . 2006 . Peer-reviewed
License: Springer TDM
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Violence toward health care workers in emergency departments in Denizli, Turkey

Authors: Boz, Bora; Acar, Kemalettin; Ergin, Ahmet; Erdur, Bülent; Kurtuluş, Ayşe; Türkçüer, İbrahim; Ergin, N.;

Violence toward health care workers in emergency departments in Denizli, Turkey

Abstract

This study sought to determine the frequency and types of violence that occurred during the previous year against health care workers in emergency departments in Denizli, Turkey, and to discern the views of workers on the prevention of such aggressive behavior. This study was conducted from March 1 to April 15, 2003, and included a group of 79 health care workers from the emergency departments of 3 hospitals in Denizli, namely, the Hospital of Pamukkale University Medical Faculty, the City Hospital of Denizli, and the Hospital of the Social Insurance Foundation. Data were collected from a self-administered questionnaire. In all, 88.6% of participants had been subjected to or had witnessed verbal violence, and 49.4% of them had been subjected to or had witnessed physical violence during the previous year. The most frequent reason (31.4%) for violence was abuse of alcohol and drugs by perpetrators. The second most frequent reason (24.7%) was the long waiting times typical of emergency departments. The most common type of violence was loud shouting; swearing, threatening, and hitting were the next most frequent violent behaviors. In all, 36.1% of subjects who had experienced violence reported that they developed psychological problems after the incident. Most participants commented on the insufficiency of currently available security systems within emergency departments and on the need for further training about violence. All health care personnel within emergency departments should be aware of the risk of violence and should be prepared for unpredictable conditions and events; in addition, security systems should be updated so that violence within emergency departments can be prevented.

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Keywords

Questionnaires, Adult, Male, health care personnel, Turkey, alcohol abuse, 610, 613, Violence, Emergency departments, Turkey (republic), absenteeism, Hospital, violence, experience, male, Surveys and Questionnaires, Personnel, Humans, assault, human, Workplace, Occupational Health, drug abuse, job satisfaction, Emergency Service, emergency ward, adult, questionnaire, Adult; *Emergency Service, Hospital/statistics & numerical data; Female; Humans; Male; Middle Aged; Occupational Health/*statistics & numerical data; Personnel, Hospital/*statistics & numerical data; Surveys and Questionnaires; Turkey/epidemiology; Violence/*prevention & control/*statistics & numerical data; Workforce; Workplace/*statistics & numerical data, aggression, article, verbal hostility, Middle Aged, major clinical study, Health care professionals, job performance, Personnel, Hospital, female, workplace, mental stress, Workforce, Female, Emergency Service, Hospital

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    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
32
Top 10%
Top 10%
Average
Green