The authors aim at comprehending the experience of managing the transition of KalugaStateUniversityto the remote way of implementing the educational process in the context of the 2020 pandemic. The article presents a conceptual vision of management tasks at the initial and subsequent stages of fundamental changes within the educational organization and the mechanisms used. The article shows that managing the university in the conditions of extreme changes implied the feedback technology from the subjects of the educational process (students and teachers), which allowed the management team to receive information on the estimates of intermediate results and make timely adjustments for making adequate management decisions when moving to subsequent stages. Online surveys of students (10 days after the transition to distance learning) and teachers (during the fourth week of the quarantine) were organized as a feedback tool. The authors suppose that the experience of the transition to a remote way of implementing the educational process in the spring of 2020 is of value to all subjects of the university space. The experience gained is useful to the management team for understanding the factors and mechanisms of extreme changes operational management, which made it possible to ensure a successful short-time solution of the task in the situation of uncertainty. For teachers and students, an important result was a sharp qualitative increase in the competence of using distance technologies in the educational process. The article might be of use to leaders and management teams of educational organizations for reflection and comparative analysis of such changes in their universities. A conceptual vision of management tasks at the initial and subsequent stages of fundamental changes in an educational organization, evaluating the effectiveness of the mechanisms used and decisions made, as well as working out feedback, including online polls, should help prevent the occurrence of negative consequences and work for the further development of the organization even in globally unfavorable conditions.