The Service Orientation and Employee’s Customer Orientation in Public Services Organizations

Article English OPEN
Andrada Iacob;
  • Publisher: Aurel Vlaicu University Editing House
  • Journal: Journal of Economics and Business Research (issn: 2068-3537, eissn: 2068-3537)
  • Subject: service orientation | employee customer orientation | public services | customer interactions | customer treatment | Business | HF5001-6182 | Economic theory. Demography | HB1-3840 | Economics as a science | HB71-74

This paper explores the relationships between service orientation and employees’ customer orientation in public services organizations. First, we will review the relevant literature on service orientation and employee’s customer orientation. Based on this theory, the re... View more
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