publication . Article . 2017

Understanding Public Perception of and Participation in Non-Revenue Water Management in Malaysia to Support Urban Water Policy

Chee Hui Lai; Ngai Weng Chan; Ranjan Roy;
Open Access
  • Published: 05 Jan 2017 Journal: Water, volume 9, page 26 (eissn: 2073-4441, Copyright policy)
  • Publisher: MDPI AG
Abstract
In contextualising the serious water loss, inefficient resource utilization, and ineffective water utility management in Malaysia, the objective of this study is to understand the public’s perception of non-revenue water (NRW) management in order to provide policy inputs, and to determine ways to improve public participation in NRW reduction. Findings reveal that there is currently only meagre public participation in NRW management in Malaysia, with a majority of the respondents demonstrating a lack of knowledge and awareness on NRW; over-dependence on water utility and government agencies in reducing NRW rates; and failure to submit a report when a leaking pipe...
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doi: 10.3390/w9010026
Subjects
free text keywords: Geology, Perception, media_common.quotation_subject, media_common, Sustainable water management, Water utility, Government, Public participation, Environmental engineering, Non-revenue water, Urban water, water policy, Hydraulic engineering, TC1-978, Water supply for domestic and industrial purposes, TD201-500
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