Human Resource Outsourcing Success
Noor Hazlina Ahmad
- Publisher: SAGE Publishing
History of scholarship and learning. The humanities | AZ20-999 | Social Sciences | H
The existing literature on partnership seems to take the
relationship between partnership quality and outsourcing success for granted. Therefore,
this article aims at examining the role of service quality in strengthening the
relationship between partnership quality and human resource (HR) outsourcing success.
The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The
results showed that partnership quality variables such as trust, business understanding,
and communication have significant positive impact on HR outsourcing success, whereas in
general, service quality was found to partially moderate these relationships. Therefore,
comprehending the HR outsourcing relationship in the context of service quality may
assist the organizations to accomplish HR outsourcing success by identifying areas of
expected benefits and improvements.