publication . Article . 2017

Chat Transcript Analysis Reveals that Undergraduate Students are Open to Instruction, While Instructors and Librarians Care About Supporting Student Learning

Elaine Sullo;
Open Access English
  • Published: 01 Mar 2017 Journal: Evidence Based Library and Information Practice (issn: 1715-720X, Copyright policy)
  • Publisher: University of Alberta
<jats:p>A Review of:&#x0D; Jacoby, J., Ward, D., Avery, S., &amp; Marcyk, E. (2016). The value of chat reference services: A pilot study. portal: Libraries and the Academy, 16(1), 109-129. &#x0D; &#x0D; Abstract&#x0D; &#x0D; Objective – To investigate student, instructor, and librarian perspectives of chat reference service in the context of first-year undergraduate students conducting research for an introductory composition course.&#x0D; &#x0D; Design – Focus groups, individual interviews, and surveys.&#x0D; &#x0D; Setting – A large, public university in the United States of America.&#x0D; &#x0D; Subjects – 57 library refe...
ACM Computing Classification System: ComputingMilieux_COMPUTERSANDEDUCATION
free text keywords: Bibliography. Library science. Information resources, Z, undergraduate students, Medical education, Teachable moment, Reference interview, Referral, Service quality, Reference desk, Library instruction, Research question, Psychology, Library science, Focus group
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