publication . Article . 2017

THE RELATIONSHIP OF SERVICE QUALITY, WORD-OF-MOUTH, AND REPURCHASE INTENTION IN ONLINE TRANSPORTATION SERVICES

S. Leonnard; M. Comm; Feby Thung;
Open Access
  • Published: 01 Oct 2017 Journal: Journal of Process Management. New Technologies, volume 5, pages 30-40 (issn: 2334-735X, eissn: 2334-7449, Copyright policy)
  • Publisher: Centre for Evaluation in Education and Science (CEON/CEES)
Abstract
Sophisticated and ever-evolving technology enacts many companies use and utilize technology as a mean of delivering innovative and creative new services. Technological developments are widespread in various fields and one of them is in the field of online transportation. The high demand for fast and efficient transportation modes causes the companies engaged in the sector by providing online transportation services are increasing. High competition and large number of drivers require the companies to focus highly on providing high quality services to maintain and increase the number of consumers. This study aims to analyze the effect of service quality on word-of...
Subjects
free text keywords: Psychology, Service quality, Advertising, Word of mouth, WOM, Repurchase intention, PLS-SEM, Technology (General), T1-995
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publication . Article . 2017

THE RELATIONSHIP OF SERVICE QUALITY, WORD-OF-MOUTH, AND REPURCHASE INTENTION IN ONLINE TRANSPORTATION SERVICES

S. Leonnard; M. Comm; Feby Thung;