The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance

Article English OPEN
Abednego Feehi Okoe; Henry Boateng; Tiniwah Deborah Mensah;
(2016)

The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team Culture on Servi... View more
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