The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance
Abednego Feehi Okoe; Henry Boateng; Tiniwah Deborah Mensah;
- Publisher: Growing Science
- Journal: Management Science Letters (issn: 1923-9335, eissn: 1923-9343)
- Publisher copyright policies & self-archiving
Related identifiers: - Subject: Employee Commitment | HF5735-5746 | Workplace Friendship | Business records management | Job Satisfactionacm: ComputingMilieux_THECOMPUTINGPROFESSION
The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team Culture on Servi... View more
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