publication . Article . 2017

Listen to ISO 9001:2015 for organizational competitiveness: Correlation between change management and improvement

Luis Miguel Fonseca; José Pedro Domingues;
Open Access English
  • Published: 01 Jul 2017 Journal: Proceedings of the International Conference on Business Excellence (issn: 2558-9652, Copyright policy)
  • Publisher: Sciendo
<jats:title>Abstract</jats:title> <jats:p>In their quest to achieve superior performance and business results, organizations have extensively adopted models such as ISO 9001 Quality Managements Standards. Research supports that Quality Management System brings significant benefits for organizations competitiveness and success and more than 1 million organizations of all activity sectors worldwide have implemented ISO 9001. In a world of increasingly complexity and interconnection, the revised ISO 9001:2015 International Standard aims to ensure that Quality Management Systems are flexible while remaining reliable. The concept of Change Management was introduced i...
free text keywords: ISO 9001, business excellence, change management, quality management systems, improvement, competitiveness, Business, HF5001-6182, Change management (engineering), Change management (ITSM), Knowledge management, business.industry, Quality assurance, Quality management system, Quality management, ITIL security management, Quality audit
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