The Customer is Always Right, Right?A Look at How Yelp Has Taken Hold of the Boston Restaurant Industry

Article English OPEN
Rachel DeSimone (2015)
  • Publisher: School of Hospitality Administration
  • Journal: Boston Hospitality Review (issn: 2326-0351, eissn: 2326-0351)
  • Subject: boston | open table | tripadvisor | oleana | yelp | H | technology | marketing | business practices | reviews | Social Sciences | restaurants | cambridge | cooking | restaurant reviews
    acm: InformationSystems_INFORMATIONINTERFACESANDPRESENTATION(e.g.,HCI) | GeneralLiterature_INTRODUCTORYANDSURVEY | InformationSystems_INFORMATIONSYSTEMSAPPLICATIONS | InformationSystems_DATABASEMANAGEMENT | GeneralLiterature_MISCELLANEOUS

The Internet and mobile availability has changed the restaurant review game. Local Boston chefs and restaurant managers reflect on the pros and cons of such outlets, like Yelp, on their businesses and menus.
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