Organizational self-assessment based on ISO 9004:2009 standard: perceptions, comparisons, questions and actions

Article Spanish OPEN
Bob Alisic; (2013)
  • Publisher: Universidad Santo Tomás
  • Journal: Signos (issn: 2145-1389, eissn: 2463-1140)
  • Related identifiers: doi: 10.15332/s2145-1389.2013.0001.06
  • Subject: autoevaluación | éxito sostenido | sistemas de gestión de la calidad | ISO 9004 | ISO 9001 | Business | HF5001-6182

The self-assessment basedon Annex A of the ISO 9004:2009 standard is a very practical diagnostic tool and also very powerful for capturing the image of the organization quickly. It enables to have answers to questions suchas: what are the strengths and weakness of our o... View more
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