Organizational self-assessment based on ISO 9004:2009 standard: perceptions, comparisons, questions and actions

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Bob Alisic;
(2013)

The self-assessment basedon Annex A of the ISO 9004:2009 standard is a very practical diagnostic tool and also very powerful for capturing the image of the organization quickly. It enables to have answers to questions suchas: what are the strengths and weakness of our o... View more
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