UNDERSTANDING THE EVALUATION OF WAITING TIME FROM CONSUMER PSYCHOLOGY: EFFECTS OF EXPECTATIONS AND TIME FILLERS
- Published: 30 Sep 2016
- Publisher: Facultad de Ciencias Económicas. Universidad Nacional de Colombia.
- Pontifical Bolivarian University Colombia
Akpmar, M. G., Ozkan, B., Sayin, C., & Ceylon, R. F. (2010). Consumer risk perceptions towards food supply chain preferences: The case of the supermarket. Journal of Food Agriculture & Environment, 8(2), 256-260.
Anic, I., Radas, S., & Miller, J. (2011). Antecedents of consumers' time perceptions in a hypermarket retailer. Service Industries Journal, 31(5), 809-828.
Antonides, G., Verhoef, P. C., & van Aalst, M. (2002). Consumer perception and evaluation of waiting time: A field experiment. Journal of Consumer Psychology, 12(3), 193-202.
Bae, J., & Kim, S. (2010). The stationary workload of the G/M/1 queue with impatient customers. Queueing Systems, 64(3), 253-265.
Furnham, A., & Boo, H. (2011). A literature review of the anchoring effect. The Journal of Socio-Economics, 40(1), 35-42.
Bagana, E., & Raciu, A. (2012). Anxiety, impulsiveness and time perception among secondary and high school students. Procedia - Social and Behavioral Sciences, 33, 890-894. [OpenAIRE]
Bailey, N., & Areni, C. S. (2006). When a few minutes sound like a lifetime: Does atmospheric music expand or contract perceived time? Journal of Retailing, 82, 189-202. [OpenAIRE]
Billing, K., Newland, H., & Selva, D. (2007). Improving patient satisfaction through information provision. Clinical and Experimental Ophthalmology, 35(5), 439-447. [OpenAIRE]
Block, R. A., Hancock, P. A., & Zakay, D. (2000). Sex differences in duration judgments: A meta-analytic review. Memory and Cognition, 28(8), 1333-1346.
Borges, A., Herter, M. M., & Chebat, J. C. (2015). “It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception. Journal of Retailing and Consumer Services, 22, 96-106. doi: 10.1016/j. jretconser.2014.10.005
Cameron, M., Baker, J., Peterson, M., & Braunsberger, K. (2003). The effects of music, wait-length evaluation, and mood on a low-cost wait experience. Journal of Business Research, 56(6), 421-430.
Caro-Martínez, L., & Martínez-García, J. (2008). Developing a multidimensional and hierarchical service quality model for the travel agency industry. Tourism Management, 29(4), 706-720.
Chebat, J. C., Salem, N. H., Poirier, J. F., & Gelinas-Chebat, C. (2010). Reactions to waiting online by men and women. Psychological Reports, 106(3), 851-869. doi: 10.2466/pr0.106.3.851-869 [OpenAIRE]
Cheema, A., & Bagchi, R. (2011). The effect of goal visualization on goal pursuit: Implications consumers and managers. Journal of Marketing, 75, 109-123.
Cheung, C. M. K., Chan, G. W. W., & Limayem, M. (2005). A critical review of online consumer behavior: Empirical research. Journal of Electronic Commerce in Organizations, 3(4), 1-19.