publication . Article . 2017

“Smart Service” as an innovative system of service for mining companies in Kuzbass

Samorodova Lyudmila; Shut’ko Larisa; Yakunina Yulia; Lyubimov Oleg;
Open Access English
  • Published: 01 Jan 2017 Journal: E3S Web of Conferences (issn: 2267-1242, Copyright policy)
  • Publisher: EDP Sciences
Abstract
The article deals with the issues related to the introduction of “smart service” as an innovative system of equipment service in the business system and “Life-Cycle Management” (LCM) by mining equipment manufacturers. Based on the analysis of the competitive environment an overview description of the competitive environment in the field of equipment sales for surface and underground mining as well as for maintenance and repair of mining machinery for surface mining is presented. The article describes the results of the survey of top managers from company-clients of the company “Joy Global” to identify the demand characteristics of mining companies in using the “...
Subjects
free text keywords: Environmental sciences, GE1-350
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