publication . Article . 2015

Attachment and Interpersonal Specifics if Well-Being in Relation to Employee Job Performance of Contact Centres

Ivana Tomanová Čergeťová; Lucia Bošiaková;
Open Access Czech
  • Published: 01 Jan 2015 Journal: Psychology and its Contexts (issn: 1803-9278, eissn: 1805-9023, Copyright policy)
  • Publisher: University of Ostrava
Abstract
The research is focused on exploring of multiple relations between interpersonal and attachment characteristics, job performance, job satisfaction and well-being of employees in contact centres. Global assessment of well-being represents cognitive and emotional approach of one ́s life as a whole. However, global view can be deformed by distorted perception of reality, so therefore it is necessary to evaluate well-being not only in general, but also as many different aspects of human life. This study is focused on working environment as one of thesignificant parts of life. Our sample consisted of 176 employees...
Subjects
free text keywords: attachment style, interpersonal characteristics, well - being, job satisfaction, job performance, Psychology, BF1-990
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