The effect of restaurant attributes on customers' expectations and experiences in formal full service restaurants in Port Elizabeth, South Africa

Article English OPEN
O Mhlanga; Z Hattingh; HJ Moolman;
(2014)
  • Publisher: AfricaJournals
  • Journal: African Journal of Hospitality (issn: 2223-814X)
  • Publisher copyright policies & self-archiving
  • Subject: ambience | food | restaurant attributes | service | Hospitality industry. Hotels, clubs, restaurants, etc. Food service | TX901-946.5 | Business | HF5001-6182

The purpose of this study was to assess the effect of restaurant attributes on customers’ expectations and experiences in formal full service restaurants. The attributes included in this research were food, service and ambience as independent variables and e... View more
Share - Bookmark