publication . Article . 2017

A performance measurement framework for the South African bulk export wine supply chain

Johan B. Smit; Joubert van Eeden; Frances E. van Dyk;
Open Access
  • Published: 28 Sep 2017 Journal: Journal of Transport and Supply Chain Management, volume 11 (issn: 2310-8789, eissn: 1995-5235, Copyright policy)
  • Publisher: AOSIS
Background: Many participants in the South African wine industry still exhibit low supply chain maturity in the management of their supply chains. This hampers export performance and ultimately client satisfaction. The development and tracking of appropriate metrics are key steps in improving supply chain performance. Objectives: The purpose of this study was to develop a performance measurement framework for the South African wine industry, focussing on the bulk export segment. Method: The framework was developed using an emergent multi-phased exploratory approach. The approach was implemented in two distinct phases, namely qualitative research followed by quan...
free text keywords: wine supply chain, performance measurement framework, benchmarking, supply chain maturity, Shipment of goods. Delivery of goods, HF5761-5780, Transportation and communications, HE1-9990
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