Monitoring the Quality of Services in Electronic Banking

Article English OPEN
Jovovic Radislav ; Lekic Elvis ; Jovovic Miroslav (2016)
  • Publisher: Sciendo
  • Journal: Journal of Central Banking Theory and Practice (issn: 2336-9205)
  • Related identifiers: doi: 10.1515/jcbtp-2016-0022
  • Subject: electronic banking | electronic services | service quality | models | information technology | G21 | D80 | L00 | l86 | Banking | HG1501-3550

Successful development of electronic banking is in direct correlation with the quality of services in electronic banking. Therefore, it is necessary that the banks are familiar with the attributes of electronic services on which clients assess the bank’s quality and cli... View more
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