Monitoring the Quality of Services in Electronic Banking
- Publisher: Sciendo
Journal of Central Banking Theory and Practice
electronic banking | electronic services | service quality | models | information technology | G21 | D80 | L00 | l86 | Banking | HG1501-3550
Successful development of electronic banking is in direct correlation with the quality of services in electronic banking. Therefore, it is necessary that the banks are familiar with the attributes of electronic services on which clients assess the bank’s quality and cli...