Exploring public bus service quality in South Africa: A structural equation modelling approach
Ayanda M. Vilakazi
Krishna K. Govender
- Publisher: AOSIS
Journal of Transport and Supply Chain Management
(issn: 2310-8789, eissn: 1995-5235)
Transportation management | public road transport | transport service quality | public bus transport | Shipment of goods. Delivery of goods | HF5761-5780 | Transportation and communications | HE1-9990
This study, which is a deviation from the usual practice of using SERVQUAL or an adaptedversion thereof, uses McKnight, Pagano and Paaswell’s (1986) service quality dimensions,namely reliability; extent of service; comfort; safety; and affordability (RECSA) and structur...