Exploring public bus service quality in South Africa: A structural equation modelling approach

Article English OPEN
Ayanda M. Vilakazi ; Krishna K. Govender (2014)
  • Publisher: AOSIS
  • Journal: Journal of Transport and Supply Chain Management (issn: 2310-8789, eissn: 1995-5235)
  • Related identifiers: doi: 10.4102/jtscm.v8i1.127
  • Subject: Transportation management | public road transport | transport service quality | public bus transport | Shipment of goods. Delivery of goods | HF5761-5780 | Transportation and communications | HE1-9990

This study, which is a deviation from the usual practice of using SERVQUAL or an adaptedversion thereof, uses McKnight, Pagano and Paaswell’s (1986) service quality dimensions,namely reliability; extent of service; comfort; safety; and affordability (RECSA) and structur... View more
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