publication . Article . 2012

KEPUASAN MAHASISWA TERHADAP “SERVICE QUALITY” DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE “STUDENT SATISFACTION INVENTORY”

Zainal Fanani R; Haryo Santoso; Ina Lusiana;
Open Access English
  • Published: 01 Feb 2012 Journal: Teknik (issn: 0852-1697, eissn: 2460-9919, Copyright policy)
  • Publisher: Universitas Diponegoro
Abstract
College is a service industry providing service activities of higher education, where quality of service andproduct have must be committed to customer satisfaction orientation. Diponegoro University as one of TheState University which is located in Semarang Central Java become research object at this research about thequality of service education.This research uses Student Satisfaction Inventory method which was developed by Noel Levitz. This methodmeasure service quality based on eleven dimension, there are Academic Advising, Campus Climate, CampusLife, Campus Support Services, Concern for the Individual, Instructional Effectiveness, Recruitment andFinancial Ai...
Subjects
ACM Computing Classification System: ComputingMilieux_COMPUTERSANDEDUCATION
free text keywords: customer satisfaction orientation, importance score, Importance-Satisfaction Matrix, performance gap, satisfaction score and Student Satisfaction Inventory, Engineering (General). Civil engineering (General), TA1-2040
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Article . 2012
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