KEPUASAN MAHASISWA TERHADAP “SERVICE QUALITY” DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE “STUDENT SATISFACTION INVENTORY”

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Zainal Fanani R; Haryo Santoso; Ina Lusiana;
(2012)
  • Publisher: Universitas Diponegoro
  • Journal: Teknik (issn: 0852-1697, eissn: 2460-9919)
  • Publisher copyright policies & self-archiving
  • Subject: TA1-2040 | Engineering (General). Civil engineering (General) | customer satisfaction orientation, importance score, Importance-Satisfaction Matrix, performance gap, satisfaction score and Student Satisfaction Inventory
    acm: ComputingMilieux_COMPUTERSANDEDUCATION

College is a service industry providing service activities of higher education, where quality of service andproduct have must be committed to customer satisfaction orientation. Diponegoro University as one of TheState University which is located in Semarang Central Java... View more
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