publication . Article . 2013

Total quality management and contemporary hotel industry

Ivica Batinic;
Open Access
  • Published: 01 Apr 2013 Journal: Journal of Process Management. New Technologies, volume 1, pages 10-14 (issn: 2334-735X, eissn: 2334-7449, Copyright policy)
  • Publisher: Centre for Evaluation in Education and Science (CEON/CEES)
Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel companies may use different approaches to suit their own buseiness requirements. In doing so, 'TQM standards' can be used, or various international standards and models of business excellence Malcolm Balridge National Quality Award and European Quality Award.
Persistent Identifiers
ACM Computing Classification System: ComputingMilieux_MISCELLANEOUS
free text keywords: quality, total quality management (TQM), Ritz Carlton, Marketing, Hotel industry, Business, Total quality management, lcsh:Technology (General), lcsh:T1-995
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