TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY

Article English OPEN
Ivica Batinić;
(2013)
  • Publisher: KD Mapro
  • Journal: Journal of Process Management. New Technologies (issn: 2334-735X, eissn: 2334-7449)
  • Publisher copyright policies & self-archiving
  • Subject: Technology (General) | Ritz Carlton | hotel industry | T1-995 | total quality management (TQM) | quality
    acm: ComputingMilieux_MISCELLANEOUS

Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the ... View more
Share - Bookmark