Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria
Ganiyu Rahim A.;
- Publisher: Sciendo
- Journal: Acta Universitatis Sapientiae: Economics and Business (issn: 2360-0047)
- Publisher copyright policies & self-archiving
Related identifiers: - Subject: service quality | SERVQUAL | gaps | consumer perceptions | service encounters | airlines | M30 | L93 | Business | HF5001-6182 | Economic theory. Demography | HB1-3840
Literature is replete with a large number of theories related to service quality measurement and dimensions in an airline context. To date, there is no consensus of opinion on the generic model and of the number of dimensions most appropriate to evaluate service quality... View more
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