Testing expected and perceived service quality in the hotel industry

Article English OPEN
Vujko Aleksandra; Gajić Tamara; Mladenovski Milan; Momirski Jovan;
(2015)

Guest satisfaction is the key to retaining existing and attracting new guests. In order to reach this goal, managers in hotels have become aware of the fact that the quality stay is reflected in the unique experiences of the tourists in particular. Guest satisfaction wi... View more
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