Quality of Service Attributes for Software as a Service

Article English OPEN
Lukas Burkon (2013)
  • Publisher: Czech Society of Systems Integration
  • Journal: Journal of Systems Integration (issn: 1804-2724)
  • Subject: Software as a Service | Electronic computers. Computer science | Quality of Service | QA75.5-76.95 | Service Level Agreement
    acm: InformationSystems_INFORMATIONSYSTEMSAPPLICATIONS

Software as a Service (SaaS) has been developing for over ten years and, is reaching a mature level, where quality and its monitoring and management become significant. Although, SaaS is derived from the ASP model, SaaS background and architecture is different and therefore also SaaS quality management is based on different concepts. This paper is focused on the difference between traditional IT outsourcing and SaaS and proposes a set of quality attributes appropriate for the management of the SaaS quality.
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