A MULTI-AGENT BASED SOCIAL CRM FRAMEWORK FOR EXTRACTING AND ANALYSING OPINIONS

Article English OPEN
ABDELAZIZ EL FAZZIKI; FATIMA ZOHRA ENNAJI; ABDERRAHMANE SADIQ; DJAMAL BENSLIMANE; MOHAMED SADGAL;
(2017)
  • Publisher: Taylor's University
  • Journal: Journal of Engineering Science and Technology (issn: 1823-4690)
  • Publisher copyright policies & self-archiving
  • Subject: Big data | Social CRM | Hadoop | Sentiment analysis | Multi-agent system. | Engineering (General). Civil engineering (General) | TA1-2040 | Technology (General) | T1-995

Social media provide a wide space for people from around the world to communicate, share knowledge and personal experiences. They increasingly become an important data source for opinion mining and sentiment analysis, thanks to shared comments and reviews about products... View more
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