publication . Article . 2004

Decision-making: Theory and practice

SM Turpin; MA Marais;
Open Access English
  • Published: 01 Dec 2004 Journal: ORiON (issn: 2224-0004, Copyright policy)
  • Publisher: Operations Research Society of South Africa (ORSSA)
This paper compares a number of theoretical models of decision-making with the way in which senior managers make decisions in practice. Six prominent decision-makers were interviewed about their own decision-making style, as well as their use of decision support technology. Significant variation was found in personal decision-making styles. However, some central themes emerged, such as the importance of sensitivity to the decision-making context, attention to the presentation of information, and the use of intuition. In terms of the use of decision support technology, the use of self-help tools, such as office software, was clearly favoured.
free text keywords: General Works, A
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