publication . Article . 2017

Correlation between QMS characteristics and financial results of organizations:

Vinko Bogataj; Gašper Škulj; Drago Bračun; Alojzij Sluga;
Open Access English
  • Published: 01 Sep 2017
  • Publisher: Fakulteta za organizacijske študije
  • Country: Slovenia
Research Question (RQ): Several authors’ researches explore relationships between characteristics of quality management systems (QMS) and business results of organizations. Research on relationships between QMS practice and organizational business results may serve as bases for improving the theoretical approach to QMS as well as for improving operational quality management systems in organizations. Purpose: In the article, we analyse the impact of QMS characteristics on organizational business, or which are impacts between individual QMS characteristics, or how the difference between required and actual QMS characteristics reflect on financial business results ...
free text keywords: quality management system, business performance, survey, ISO 9001, Slovenija, Personnel management. Employment management, HF5549-5549.5
Digital Humanities and Cultural Heritage

AJPES (2016) Agency for Public Legal Records and Related Services, JOLD - Public publication of annual reports,;access 5/2016.

Alič, M. (2014) Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations. Total Quality Management & Business Excellence, 25(7-8): 1-22. [OpenAIRE]

Alič, M. (2012) Giving up management system certification: a potential early warning signal? Organizacija, 45(2), 59-74. [OpenAIRE]

Bogataj, V., Škulj, G., Sluga, A. (2015) The study of characteristics of quality management systems in Slovenian organizations: a report (in Slovene). University of Ljubljana, Faculty of Mechanical Engineering.

Bogataj, V., Škulj, G., Bračun, D., Sluga, A. (2017) Relationships between the characteristics of the quality management system and business results in Slovenian organizations. The 9th International Working Conference Total Quality Management Advanced and intelligent Approaches, Proceedings, 78-86.

Chang, D.S., Lo, L.K. (2005) Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification. Total Quality Management, 16(1):57-69.

Delić, M., Radlovaćki, V., Kamberović, R., Maksimović, R., Pečujlija, M. (2014) Examining relationship between quality management and organisational performance in transitional economies, Total Quality Management & Business Excellence, 25(4):367-382.

Godnič, B., Vodopivec, R. (2017) Globalization and integration processes in Europe. Revija za univerzalno odličnost, mar. 2017, jear. 6, nr. 1, page. 1-10. [OpenAIRE]

Gotzamani, K. (2010) Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard. Total Quality Management & Business Excellence, 21(6):687-704. [OpenAIRE]

Heras-Saizarbitoria, I., Casadesu´s, M., Marimón, F. (2011) The impact of ISO 9001 standard and the EFQM model: The view of the assessors. Total Quality Management & Business Excellence, 22(2):197-218.

Karapetrovic, S., Casadesus, M., Heras-Saizarbitoria, I. (2010) What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management and Business Excellence 21(3):245-267. [OpenAIRE]

Martínez-Costa, M., Choi, T.Y., Martínez, J.A., Martínez-Lorente, A.R. (2009) ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27(6):495-511.

Martínez-Costa, M., Martıínez-Lorente, A.R., Choi, T.Y. (2008) Simultaneousconsideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics, 113(1):23-39.

Martínez-Lorente, A.R., Martínez-Costa, M. (2004) ISO 9000 and TQM: Substitutes or complementaries? An empirical study in industrial companies. Int. Journal of Quality and Reliability Management, 23(3):260-276.

McAdam, R., McKeown, M. (1999) Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small business in Northern Ireland. Total Quality Management, 10(2): 229-241. [OpenAIRE]

Powered by OpenAIRE Open Research Graph
Any information missing or wrong?Report an Issue
publication . Article . 2017

Correlation between QMS characteristics and financial results of organizations:

Vinko Bogataj; Gašper Škulj; Drago Bračun; Alojzij Sluga;