publication . Article . 2017

An assessment of business intelligence in public hospitals

Rikke Gaardboe; Niels Sandalgaard; Tom Nyvang;
Open Access English
  • Published: 01 Jan 2017
  • Country: Denmark
Abstract
In this paper, DeLone and McLean's information systems success model is empirically tested on 12 public hospitals in Denmark. The study aims to investigate the factors that contribute to business intelligence (BI) success. 1,352 BI end-users answered the questionnaire. A partial least square structural equation model was used to empirically test the model. We find that system quality is positively and significantly associated with use and user satisfaction, and that information quality is positively and significantly associated with user satisfaction. User satisfaction is positively and significantly related to individual impact. The other paths in the model are...
Subjects
free text keywords: Business intelligence, Evaluation, Healthcare information system, IS success, Quantitative method, Management. Industrial management, HD28-70
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