Airline service quality evaluation: A review on concepts and models

Article English OPEN
Haghighat, Navid;
  • Publisher: Scientific Publishing House "SciView"
  • Journal: issn: 2520-6303
  • Related identifiers: doi: 10.14254/jems.2017.2-2.4
  • Subject: HC10-1085 | review of models and techniques | service quality evaluation | Economic history and conditions | service quality models | airline industry | HB1-3840 | Economic theory. Demography

This paper reviews different major service quality concept and models which led to great developments in evaluating service quality with focusing on improvement process of the models through discussing criticisms of each model. Criticisms against these models are discus... View more
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