publication . Article . 2017

Airline service quality evaluation: A review on concepts and models

Navid Haghighat;
Open Access English
  • Published: 19 Dec 2017
Abstract
This paper reviews different major service quality concept and models which led to great developments in evaluating service quality with focusing on improvement process of the models through discussing criticisms of each model. Criticisms against these models are discussed to clarify development steps of newer models which led to the improvement of airline service quality models. The precise and accurate evaluation of service quality needs utilizing a reliable concept with comprehensive criteria and effective measurement techniques as the fundamentals of a valuable framework. In this paper, service quality models improvement is described based on three major ser...
Subjects
free text keywords: service quality models, service quality evaluation, airline industry, review of models and techniques, Economic history and conditions, HC10-1085, Economic theory. Demography, HB1-3840, Sustainable development, Statistical analysis, Search engine indexing, Scopus, Service quality, Index Copernicus, Management science, Sustainability, Open access journal, Computer science
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publication . Article . 2017

Airline service quality evaluation: A review on concepts and models

Navid Haghighat;