publication . Article . 2013

viewing ascension health from a design thinking perspective

Natalie W. Nixon;
Open Access
  • Published: 01 Dec 2013 Journal: Journal of Organization Design, volume 2, page 23 (eissn: 2245-408X, Copyright policy)
  • Publisher: Aarhus University Library
Abstract
In this commentary, I discuss how the design thinking concepts of empathy, related worlds, prototyping, ethnography, and story could enhance Ascension Health’s organizational design and ultimately its delivery of healthcare services.  When organization design integrates a design thinking lens, more meaningful and innovative processes are developed both internally among organizational actors and externally with end users.
Subjects
free text keywords: Knowledge management, business.industry, business, End user, Empathy, media_common.quotation_subject, media_common, Ethnography, Design thinking, Engineering, Organizational architecture, Health care, organization design, healthcare organizations, innovation, Management. Industrial management, HD28-70
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publication . Article . 2013

viewing ascension health from a design thinking perspective

Natalie W. Nixon;