Measuring hospital service quality and its influence on patient satisfaction: An empirical study using structural equation modeling

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Nasim Kazemi; Parisa Ehsani; Farshid Abdi; Mohammad Kazem Bighami;

This paper presents an empirical investigation to measure different dimensions of hospital service quality (HSQ) by gap analysis and patient satisfaction (PS). It also attempts to measure patients’ satisfaction with three dimensions extracted from exploratory factor ana... View more
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