publication . Article . 2014

TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

Ivica Batinić;
Open Access English
  • Published: 01 Oct 2014 Journal: Journal of Process Management. New Technologies (issn: 2334-735X, eissn: 2334-7449, Copyright policy)
  • Publisher: KD Mapro
Abstract
Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard) of training and development for employees and managers. General hotel management, particularly human resource management, is fully responsible for the development and implementation of the program (standard) of training and development of emplo...
Subjects
ACM Computing Classification System: ComputingMilieux_MISCELLANEOUS
free text keywords: hotel managements, training, development, employees, managers, reception, Technology (General), T1-995
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