TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

Article English OPEN
Ivica Batinić;
(2014)
  • Publisher: KD Mapro
  • Journal: Journal of Process Management. New Technologies (issn: 2334-735X, eissn: 2334-7449)
  • Publisher copyright policies & self-archiving
  • Subject: Technology (General) | development | hotel managements | training | employees | reception | T1-995 | managers
    acm: ComputingMilieux_MISCELLANEOUS

Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and m... View more
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