publication . Article . 2014

Identifying Predictors of Student Satisfaction and Student Motivation in the Framework of Assuring Quality in the Delivery of Higher Education Services

Yulia Stukalina;
Open Access
  • Published: 30 Jun 2014 Journal: Business, Management and Education, volume 12, pages 127-137 (issn: 2029-7491, eissn: 2029-6169, Copyright policy)
  • Publisher: Vilnius Gediminas Technical University
Abstract
Nowadays, the quality of educational services provided by a university is a crucial aspect of the education managers’ strategy in the customer-driven education context, quality assurance in education being an essential issue to be promoted in European higher education institutions. Students’ evaluation of the educational services (that is consumer-oriented assessment) can be regarded as one of the most significant educational management tools used for stimulating quality enhancement in a university. It is vital for supporting decision-making process. A special emphasis may be put on monitoring student satisfaction with the educational services and student motiva...
Subjects
ACM Computing Classification System: ComputingMilieux_COMPUTERSANDEDUCATION
free text keywords: higher education services, student satisfaction, student motivation, Management. Industrial management, HD28-70, HF5001-6182, Technical university, Quality enhancement, Empirical research, Educational management, Medical education, Knowledge management, business.industry, business, Quality assurance, Student engagement, Higher education, English for specific purposes, Medicine
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