The effectiveness of SMS Reminders and the impact of patient characteristics on missed appointments in a public dental outpatient clinic

Article English OPEN
Emilia Bellucci; Lasitha Dharmasena; Lemai Nguyen; Hanny Calache;
  • Publisher: Australasian Association for Information Systems
  • Journal: Australasian Journal of Information Systems (issn: 1449-8618, eissn: 1449-8618)
  • Publisher copyright policies & self-archiving
  • Related identifiers: doi: 10.3127/ajis.v21i0.1405
  • Subject: Dental Health Services | SMS reminder service | Information technology | Non-attendance | Public Outpatient Clinics | T58.5-58.64 | Electronic computers. Computer science | Patient demographic and appointment characteristics | QA75.5-76.95
    mesheuropmc: education

This paper reports on the Failure To Attend (FTA) rate of appointments as well as patients following the implementation of SMS reminders in a public dental outpatient service.  Given the ineffectiveness of the intervention and a highly representative patient’s profile, ... View more
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