The effectiveness of SMS Reminders and the impact of patient characteristics on missed appointments in a public dental outpatient clinic
- Publisher: Australasian Association for Information Systems
Australasian Journal of Information Systems
(issn: 1449-8618, eissn: 1449-8618)
Dental Health Services | SMS reminder service | Information technology | Non-attendance | Public Outpatient Clinics | T58.5-58.64 | Electronic computers. Computer science | Patient demographic and appointment characteristics | QA75.5-76.95
This paper reports on the Failure To Attend (FTA) rate of appointments as well as patients following the implementation of SMS reminders in a public dental outpatient service. Given the ineffectiveness of the intervention and a highly representative patient’s profile, ...