The effect of service delivery in public ‘community service centres’: A case of an emerging economy

Article English OPEN
Ndabazinhle Ngobese; Roger B. Mason; Mandusha Maharaj; (2017)
  • Publisher: Publishing house "Virtus Interpress"
  • Journal: Risk Governance & Control: Financial Markets & Institutions (issn: 2077-429X, eissn: 2077-4303)
  • Related identifiers: doi: 10.22495/rgcv7i3p5
  • Subject: Service Quality | SAPS | SERVQUAL | Client Service | Community Policing | Service Delivery | Finance | HG1-9999

This study investigated public perceptions of the service delivery provided by the Community Service Centres (CSC) of the South African Police Service (SAPS) Durban, South Africa. The study focuses on measuring service quality and service delivery. SERVQUAL was used to ... View more
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