Evolución conceptual de los modelos de medición de la percepción de calidad del servicio: una mirada desde la educación superior

Article Portuguese OPEN
Edison Jair Duque Oliva ; Yaneth Diosa Gómez (2014)
  • Publisher: Konrad Lorenz Fundación Universitaria
  • Journal: Suma de Negocios, volume 5, issue 12, pages 180-191 (issn: 2215-910X, eissn: 2215-910X)
  • Related identifiers: doi: 10.1016/S2215-910X(14)70040-0
  • Subject: Perceived service quality in higher | Service quality | education | Social sciences (General) | H1-99 | Quality

Through a review of the concepts related to service and most recognized models for evaluating the perception of service quality, a theoretical evolution of these models is developed, with emphasis on their application in higher education and the importance of its measur... View more
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