publication . Article . 2013

Employee Engagement: A Literature Review

Dharmendra MEHTA; Naveen K. MEHTA;
Open Access
  • Published: 01 Dec 2013 Journal: ECONOMIA seria MANAGEMENT / ECONOMY - MANAGEMENT series, volume 16, issue 2 December, pages 208-215 (issn: 1454-0320, Copyright policy)
  • Publisher: Editura ASE
Abstract
Motivated and engaged employees tend to contribute more in terms of organizational productivity and support in maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the employee-customer boundary, where revenue, corporate goodwill, brand image are also at stake. This paper makes an attempt to study the different dimensions of employee engagement with the help of review of literature. This can be used to provide an overview and references on some of the conceptual and practical work undertaken in the area of the employee engagement practices.
Subjects
acm: ComputingMilieux_THECOMPUTINGPROFESSIONComputingMilieux_MISCELLANEOUS
free text keywords: engagement, HF5001-6182, Business, Employees, leadership, engagement, performance, satisfaction, relationships., satisfaction, relationships, performance, leadership, Employees, jel:M19, jel:M10, jel:M51, jel:M12
34 references, page 1 of 3

Bhatla, N. (2011). To study the Employee Engagement practices and its effect on employee Performance with special reference to ICICI and HDFC Bank in Lucknow. IJSER, 2(8).

Beardwell, J. and Claydon, T. (2007). Human Resource Management, A Contemporary Approach. 5th ed. Harlow, Prentice Hall.

Buchanan, D. & Huczynski, A. (2004). Organizational Behaviour. An introductory text, 5th ed. Harlow, FT/Prentice Hall.

Crabtree, S. (2005). Engagement keeps the doctor away; A happy employee is a healthy employee, according to a GMJ survey. Gallup Management Journal, 13th January. Available at: www. gmj.gallup.com Accessed on 19 December, 2012.

Cooper, R. (1997). Applying Emotional Intelligence in the workplace. Training and Development, 51(12), 31-38.

Deci, E.L. & Ryan, R.M. (1987). The support of autonomy and the control of behaviour. Journal of Personality and Social Psychology, 53, 1024-1037.

Development Dimensions International, Inc., available www.ddiworld.com (accessed on October 30, 2011)

Robertson-Smith, G. Markwick, C. (2009). Employee Engagement A review of current thinking, Institute for Employment Studies, University of Sussex Campus Brighton,UK

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33 (4), 692-724.

Kular, S., Gatenby, M., Rees, C., Soane, E. & Truss,K. (2008). Employee Engagement: A Literature Review. Kingston Business School, Kingston University Working Paper Series No 19, October 2008.

Kumar, J.A. (2012). Employee Engagement, Saaransh , RKG Journal of Management, 3(2).

Lockwood, N. R. (2007). Leveraging Employee Engagements for Competitive Advantage: HRs Strategic Role. HR Magazine, 52(3), 1-11.

Lucas, R., Lupton, B. and Mathieson, H. (2006) Human Resource Management in an International Context. London, CIPD.

Macey, W.H. & Schneider, B. (2008). The Meaning of Employee Engagement. Industrial and Organizational Psychology, 1, 3-30.

Maslach, C., Schaufelli, W.B. and Leiter, M.P. (2001). 'Job burnout', Annual Review of Psychology, Vol 52, pp 397-422.

34 references, page 1 of 3
Powered by OpenAIRE Open Research Graph
Any information missing or wrong?Report an Issue
publication . Article . 2013

Employee Engagement: A Literature Review

Dharmendra MEHTA; Naveen K. MEHTA;