Employee Engagement: A Literature Review

Article English OPEN
Dharmendra MEHTA ; Naveen K. MEHTA (2013)
  • Publisher: Editura ASE
  • Journal: Economia: Seria Management, volume 16, issue 2 December, pages 208-215 (issn: 1454-0320)
  • Subject: engagement | HF5001-6182 | Business | Employees, leadership, engagement, performance, satisfaction, relationships. | satisfaction | relationships | performance | leadership | Employees
    • jel: jel:M19 | jel:M10 | jel:M51 | jel:M12
    acm: ComputingMilieux_THECOMPUTINGPROFESSION | ComputingMilieux_MISCELLANEOUS

Motivated and engaged employees tend to contribute more in terms of organizational productivity and support in maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the employee-customer boundary, where ... View more
  • References (34)
    34 references, page 1 of 4

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    Kular, S., Gatenby, M., Rees, C., Soane, E. & Truss,K. (2008). Employee Engagement: A Literature Review. Kingston Business School, Kingston University Working Paper Series No 19, October 2008.

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